I always enjoy receiving recommendations from the list for exceptional vendors. So I wanted to return the favor and share a positive experience of my own.
A few days ago I ordered a replacement Macbook Pro battery from the Subject company. I'd had some bad luck with a couple of PC batteries from cheaper, Amazon, third-party resellers in the Fall quarter last year, so I decided to stay away from the $49.00 choices from Amazon.
As per usual, the vendor's application incorrectly charged 8.75% tax instead of the 8.25%. I normally don't bother messing with this because I figure it costs the University more than the $0.41 in my time/salary than the savings we get if I bother to call and get it worked out. But on this order they also charged tax on the shipping to the tune of $1.66. So, for $2.07 I figured it was at least worth asking about. Note too that the shipping would have been free if we could wait, but the faculty needed the battery before the coming weekend.
I had only a short wait on hold, the person who answered listened carefully, was sympathetic, and offered right away to put me through to her manager. When I suggested that their accounts receivable person would be sufficient, she offered that he would be one and the same and put me through.
Tyler picked right up and immediately took care of the tax difference. He then proceeded to offer me a blanket 5% off whenever I need to order in the future, 10% off if I ever needed to "bulk" order more than 10 batteries at once. I told him that was mighty unlikely, but when I mentioned the technology support list he very quickly extended the 5% and 10% offers to anyone on campus who wants to order through them. He said I could call him directly with any future orders to make sure I get the 5% and so the tax could/would get applied correctly.
True to my word, here is Tyler's contact information.
Tyler Benowitz
ALX Global LLC
DBA-Laptop Battery Depot and Camera Battery Depot Tyler@alxglobal.com
TEL: (858) 224-7423
FAX: (866) 209-1308 (Toll Free)
http://www.laptopbatterydepot.com/
http://www.camerabatterydepot.com/
http://www.alxglobal.com/
